2017 Findings:

  • 1.75bn citizens in the world’s eight richest countries remain unconnected
  • Delhi and Sao Paulo have the largest number of unconnected citizens. 29% (5.331 million) of the population of Delhi are unconnected, 36% in Sao Paolo, (4.349 million) are unconnected
  • 19% of people in New York City are unconnected (1.600 million), while 17% of people in Moscow are unconnected (2.154 million)
  • the digital divide remains a global problem, driving universal connectivity is a common priority for all countries
  • Connectivity is an essential commodity

2017 study background:
The white paper is the result of the research conducted on the topic of the digital divide and urban unconnected across eight leading countries (Brazil, China, Germany, India, Japan, Russia, the United Kingdom, and the United States of America) with deep dive studies provided for five global cities: Sao Paulo, Delhi, Moscow, London, and New York.

Each city’s deep dive provides a qualitative analysis of the city’s challenges and initiatives in regards to the digital divide and urban unconnected issues as well as a qualitative analysis of the impact of digital inclusion in the life of the city and its citizens.

Other points:

  • In more mature markets, it’s the high price tag of internet services that are still an obstacle to greater connectivity. The challenges include limited spending power, lack of availability of technology, lack of awareness of benefits gained from using the internet, and also, IT literacy levels
  • In New York, one of the greatest barriers to connectivity is the quality and affordability of internet connections
  • For Londoners, IT skills and an understanding of the benefits provided by being connected are, along with spending power, key challenges to internet adoption
  • Moscow has faced specific challenges related to infrastructure, developing an integrated approach to promoting internet adoption, and ensuring a high standard and quality of internet services
Download the 2017 Research Infographic

If you would like to view the findings of 2016 Click here.

Document Downloads

Download the Research Report

View the 2017 Press Release

Download the 2017 Infographic